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FAQ's

ORDERS 

 

How do I place my order?

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, model, Colour if applicable.
  • Once you’re done, click the ‘Buy Now’ or ‘Add To Cart’ button
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing Luxoric account or simply continue as a ‘New User’ and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

 

How will I know that my order is placed successfully?

  • Once you successfully place your order, you will receive a confirmation message & email with details of your order and your order ID.
  • You’ll receive another email and text message once your order is shipped out. All you have to do then is, sit back, relax, and wait for your amazing product(s) to arrive!

How long will it take for my order to be delivered?

  • We usually process orders within 24-36 hours of receiving order on our website.
  • Orders in India, once shipped, are typically delivered in 2-7 business days. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

 

 

SHIPPING 

When will my order ship? It's been 24 hours.

If you ordered Sunday - Friday, your order will ship the next business day. If you ordered after 1pm on a Saturday, your order will be shipped the following Monday, please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.

Why hasn't my tracking link been updated?

  • Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on its way to you and should update soon! If you do not see updates for more than 72 hours, please contact us.

Where does luxoric ship from?

  • Orders are shipped from our facilities in Delhi NCR.

 

Do you ship internationally?

· Yes, we do international Shipping! but you have to pay the extra shipping charges that depends on your country.

 

PRODUCT 

What materials are your cases made from? 

Our cases are made from a hybrid TPU & PC material providing a mix between hard plastic and soft silicone. Additionally, our full print cases include a velvet interior which prevents interior scratches. Each pattern is then laser printed for the high detail.

How protective are your cases? 

Our cases feature the most important protective features, while providing minimal bulk. Each case has a 2-3mm raised front lip for screen protection and fully covered bumpers with shock absorbing technology. Additionally, our full print cases include a velvet interior which prevents interior scratches. Please view the images on any product page to learn more.

RETURNS 

What are the returns & exchange policy?

You can view our policy here.


How do I process a return or exchange?

Please review our policy and follow the instructions here.


How soon will I get my refund or exchange?

Refunds and exchanges will take 5-7 business days to be processed after the item(s) have been received. You'll receive a confirmation email once the process is completed.